Refund policy
Return & Refund
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship.
We have a 10day return policy, which means you have 10 days after receiving your item to request a return delivered item.
We believe in Easy and Free Returns, you can return any product you have bought, and we will take care of the return shipping costs,Dont Worry Derak Team Is Ready To Support All Customers.
There are a few certain scenarios where it is difficult for us to support returns:
Return requests are initiated outside the specified period, of from delivery.
your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot returns on or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-4 Working Days some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at info@derakbikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us directly for any return question at info@derakbikes.com.