Welcome to DerakBikes

Welcome to DerakBikes, where fun meets adventure! For years, we have been one of the leading retailers for children's ride-on toys, bicycles, scooters, and more in the United Arab Emirates.

At DerakBikes, we believe in providing high-quality products to our customers, and that's why we source our products from the best suppliers in the business. We offer a vast collection of fun products for every age group, and we are proud to be the go-to destination for kids and parents alike.

As a direct importer of toys, we ensure that every product we offer is of the highest quality and meets the strictest safety standards. Our commitment to quality is evident in the upgrades we make to every product from the factory.

We take great pride in being the owner, creator, and designer of DERAK, a unique line of bikes and ride-on toys that are sure to inspire adventure in every child. With our passion for innovation and creativity, we are always looking for ways to improve our products and bring new and exciting products to our customers.

At DerakBikes, we believe that every child deserves to have fun while staying safe, and that's why we are committed to providing products that offer both. We strive to provide the best customer service and experience possible, and we are always here to answer any questions or concerns that you may have.

Thank you for choosing DerakBikes, and we hope to bring joy and adventure to your child's life for years to come!

DERAK IS REGISTERED TRADE MARK OF FARZAMI TRADING LLC

 

  

We Have 3 Branches In Dubai And We Ship To All Of UAE .

                          .لدينا 3 فروع في دبي ونقوم بالشحن إلى جميع الإمارات العربية المتحدة

 

The First Branch : Dubai - Ras Al Khor - Manama Street - ShowRoom 1 - Khoory Hill Building .

 The Second branch : Dubai - Deira 

 

The Third Branch : Dubai - Deira

الفرع الثالث: دبي - ديرة                                                                             

Our warhouses located in Rasalkhoor Area 2

Warhouse name : Farzami Trading LLC

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship.
We have a 10day return policy, which means you have 10 days after receiving your item to request a return delivered item.
We believe in Easy and Free Returns, you can return any product you have bought, and we will take care of the return shipping costs,Dont Worry Derak Team Is Ready To Support All Customers.

There are a few certain scenarios where it is difficult for us to support returns:

Return requests are initiated outside the specified period, of from delivery.

your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-4 Working Days some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at info@derakbikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us directly for any return question at info@derakbikes.com.

 Delivery 

Shipping is free for all customers.

Most orders will ship the next business day;Orders are not processed or shipped on Sunday or on Public Holidays, except by prior arrangement.

Parcels can only be delivered to residential, and business addresses in UAE.

We utilize a variety of carriers and various Couriers depending on your location.
Tracking numbers are updated by email and on your order status page.

Incorrect Addresses

We ask all customers to carefully check the address for orders as re-shipment fees will apply if it is returned due to incorrect addressing or non collection.

All new items purchased from DerakBikes come with one-year Battry And Charger warranty.

Damaged parts of the product to the party negligence or misuse are not supported.

The original dated bill of sale/invoice receipt must be presented upon request as proof of purchase to the manufacturer.
DerakBikes is not responsible for re-issuing new bill since the original copy has already been issued.

DerakBikes will replace and repair the under-warranty products for free of charge.

Items submitted for repair may take a maximum of 7 to 10 working days, subject to availability of spare parts from the manufacturer.